---
title: "Help center | Simple TV Remote"
description: "Set up Simple TV Remote, fix connection problems, turn your TV on from standby and find your model number."
canonical: "https://simpletvremote.com/help/"
language: "en"
---

# Help

Most problems come down to the network or one TV setting. Start here. Still stuck? Email [support@simpletvremote.com](mailto:support@simpletvremote.com).

[

### Troubleshooting

TV not found, pairing fails, buttons stop working.

](https://simpletvremote.com/help/troubleshooting/)[

### Turn your TV on from your iPhone

The exact TV setting for each brand and year.

](https://simpletvremote.com/help/turn-on-tv-from-iphone/)[

### Find your model number

Where each brand prints it and where it hides in the menus.

](https://simpletvremote.com/help/find-your-model-number/)[

### TV remote not working

Pick your TV and fix it step by step.

](https://simpletvremote.com/tv-remote-not-working/)[

### Lost your TV remote

Turn the TV on and control it without the remote.

](https://simpletvremote.com/lost-tv-remote/)[

### Use your iPhone as a TV remote

Which TVs work and how to start.

](https://simpletvremote.com/use-iphone-as-tv-remote/)[

### How Simple TV Remote works

How your iPhone talks to your TV.

](https://simpletvremote.com/help/how-it-works/)[

### Put your iPhone and TV on the same Wi-Fi network

Your iPhone and TV must be on the same home network, and not a guest network, so they can see each other.

](https://simpletvremote.com/help/same-wi-fi-network/)[

### Allow Local Network access on iPhone

Turn on Settings › Privacy & Security › Local Network › Simple TV Remote, then open the app again.

](https://simpletvremote.com/help/local-network-permission/)[

### What the free compatibility check tests

The free check pairs with your actual TV and sends real commands that you confirm on screen, so you know it works before you pay.

](https://simpletvremote.com/help/free-compatibility-check/)[

### Restore your purchase

Open Simple TV Remote, go to Settings and tap Restore Purchases while signed in with the same Apple Account.

](https://simpletvremote.com/help/restore-purchases/)[

### Why Simple TV Remote can’t control infrared-only TVs

No. iPhones have no infrared (IR) blaster, so an iPhone remote app can only control smart TVs connected to your home network.

](https://simpletvremote.com/help/why-no-infrared/)

## Help by platform

[Google TV →](https://simpletvremote.com/platforms/google-tv/#troubleshooting)[LG webOS →](https://simpletvremote.com/platforms/lg-webos/#troubleshooting)[Samsung Tizen →](https://simpletvremote.com/platforms/samsung-tizen/#troubleshooting)[Vizio SmartCast →](https://simpletvremote.com/platforms/vizio-smartcast/#troubleshooting)[Panasonic My Home Screen →](https://simpletvremote.com/platforms/panasonic-my-home-screen/#troubleshooting)[Roku TV →](https://simpletvremote.com/platforms/roku/#troubleshooting)